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Customer support
Email: [email protected]
We reply in Finnish and English. We aim to reply within [two business days]. [Support hours: weekdays 9:00–17:00.]
When you contact us, tell us:
- your username and email address;
- the listing or sale ID or link, if the matter concerns a specific listing;
- what has happened, and attach screenshots where useful.
Never send your password in a message. We will never ask for it.
Company details
KorttiMarket is operated by:
[Company name Oy]
Business ID: [business ID]
VAT number: [FI + business ID without the hyphen]
Registered office: [city]
Visiting and postal address: [address]
Email: [email protected]
Phone: [phone number, if in use]
Digital Services Act (DSA) points of contact
In accordance with the Digital Services Act (Regulation (EU) 2022/2065), we state the points of contact through which we can be reached directly.
Users of the Service (Article 12). Users can contact us directly, electronically and easily at [email protected]. You may use Finnish or English. We do not rely solely on automated tools in our communication: your message is read by a human.
Authorities (Article 11). Member States' authorities, the European Commission and the European Board for Digital Services can contact us at [[email protected]]. The languages for communication are Finnish and English.
Orders to remove content and requests for information from authorities: use the authority address above.
Reports and complaints
- Report illegal or rule-breaking content: Report content.
- Complaint about a decision: see the complaint instructions on Report content.
- Privacy matters (access to data, rectification, erasure): you can also use account settings or write to [email protected]. More information: Privacy policy.
Supervisory authorities and advice
- Digital Services Coordinator in Finland: Finnish Transport and Communications Agency Traficom (traficom.fi).
- Office of the Data Protection Ombudsman: tietosuoja.fi.
- Consumer Advisory Service: kuluttajaneuvonta.fi, free advice for consumers.
- Consumer Disputes Board: kuluttajariita.fi. Resolves disputes between consumers and businesses by issuing a recommendation.
- Finnish Competition and Consumer Authority (KKV): kkv.fi.
In disputes arising from a sale, the other party to the sale is always the primary contact. KorttiMarket is not a party to the sale, but we help, where needed, to investigate whether the Service's rules have been broken.
Press and partnerships
Partnership, press and media enquiries: [email address, e.g. [email protected]].